Terms and Conditions
General
Before paying a deposit, please carefully read the terms and conditions below and ensure you are happy with them. My terms and conditions do not affect your statutory rights.
If you have paid a deposit for research to be undertaken by me, whether it's for one of the fixed-priced packages or bespoke research, I require the remaining balance to be paid in full before I send you the research.
Bespoke research will not begin until a deposit has been made and the budget has been agreed upon. If requested, I will set up a formal contract specifying the research you wish me to do on your behalf, including all the costs and the agreed budget.
Gift certificates are valid for 24 months from the date of purchase and must be used by the expiry date. The recipient can redeem their certificate by contacting me where I will be able to validate it when they send me the authorisation code.
What you can expect from me
I commit to doing my best when undertaking research on your behalf whether you have bought a fixed priced research package from me or you are paying for bespoke research.
You can expect accurate, detailed, informative research reports. I will back up my research with documentation and provide sources and citations.
I will research your family lines as far back as I can accurately take them. By this, I mean that I will only present you with information that can be supported with documentation. I will leave in information for further investigation.
I will update you regularly as the research progresses. You can be as involved in the research process as much you like. You may prefer to wait until all the information has been presented to you at the end, or you may like to be part of the process. I can send you as much as information as you like as I continue the research.
Cancellations and refunds
You have the right to request a cancellation before research has been completed. I will offer you a partial or full refund, depending on how far I am into the research at the point of cancellation. You will only pay for the hours of research I have already undertaken and the purchases I have already made. I would then send you the research and documents I have purchased up to that point.
You will be required to pay the remaining balance if I have already completed the research or I am close to finishing the research.
If your financial circumstances have changed and you are unable to pay the balance please let me know as soon as possible so that we can come to an arrangement. I can either send you the research already undertaken up to that point and you will only pay for the hours and purchases I have already made or I can extend the time in which you can pay for the balance. If we have agreed that I extend the time then I will dispatch the research after you have paid in full. I may send you part of the research until you have paid in full, this depends on how long you feel it may take you to make the full payment. I am quite flexible and will try and accommodate you.
If you have to wait longer for your research for any other reason (if there is a delay) then I will usually send some of your research before I receive full payment. This will have to be agreed upon.
In the event that I may need to cancel or postpone a service i.e. for health reasons or for the reasons outlined below, you will be notified - if it is for health reasons then I will give you the option to wait until I have recovered sufficiently enough to continue with your research or offer you a partial or full refund, depending on how far along I was at the point of cancellation.
Disclaimer
When I undertake research on your behalf there are no guarantees that I will be able to find the information you seek. This particularly applies to bespoke research when a client has specific research goals. This may be because the documents and information may no longer exist or may never have existed in the first place. This could be because there was no baptism for the ancestor I am researching or the baptism record may have been damaged, lost or become illegible over time. I will do my best to work around any brick walls that I may encounter.
Please click on this link for my Data Protection and Privacy Policy.